Like many of us over the age of 30, I was one of a modern few who can remember the days of 28Kbps and 56Kbps dial-up Internet connections. Though novel at the time, when “10 times faster than dial-up” broadband came along by NTL in the very early noughties (2000/1) offering blistering speeds of 512Kbps, I was one of the first to sign up (not literally, but I was one of a relative few who had broadband back then)!
For 5 years, and while speeds increased to several meg, I never looked back. I loved NTL broadband. Then I moved house and though I wanted to keep the broadband service, I didn’t want the phone and TV. Long story short, and in a “cut off my nose to spite my face” kind of act due to the fact that the call centre staff were incomprehensibly stupid and unable to understand my wishes, I cancelled NTL entirely and signed up with Sky for TV, BT for my phone, and the [then] Force 9 (now PlusNet, now bought by BT) for my Broadband.
Yes, this meant using the phone lines again and the newer ADSL technology. Dubious I was, at first, but I was convinced the whole “Up to 8Mb” stuff had to have some truth in it somewhere.
When I first signed up with Force9 in 2005, my connection was OK. Not as stable as my previous NTL experience, and not really as fast, but it was usable for most things – even playing online games like Americas Army.
However, towards the end of the noughties, with the explosive expansion of the Web 2 concept (social networking, Facebook, MySpace, Twitter etc) and after Force 9 were bought by PlusNet…10 years on from my initial adoption of 512Kbps broadband with NTL…my speeds started to get noticeably slower as BT lines got more and more congested – at least, that was my take on it.
So much so that at the end of 2009 I started a process of fault testing as it had got to the point that watching streaming video content was impossible. My speeds? On average, 250Kbps!!! Half that of the 512Kbps broadband speeds I was getting ten years ago with NTL. I was in total disbelief! Having reported the issue I was notified via their fault testing script that I appear to have constant disconnection issues between the ISP and my telephone.
For about 3 minutes I considered trying to resolve the issue with PlusNet, but then I read the many online threads written by people suffering with similar problems who had been told the same thing. Many of them were being told that the faults were at the user end. Well, sorry, maybe some of these issues are at the user end, but I don’t have time to make a thousand changes to my house and study simply to accomodate BT’s ADSL and wireless technology. I was always dubious of broadband running through telephone lines that 10 years ago were moving 56Kbps dial-up connections in the first place so I always wondered how on earth that same infrastructure and technology could move “Up to 8Mb+” broadband. It’s like inventing cars that can move at 1000 mph, and multiplying the number of them by 10 and then trying to drive them on the same roads we use today.
So, yesterday, I returned to NTL..sorry, Virgin Media now, who bought NTL of course, and their ever-so-good and ever-so-reliable and ever-so-proper ethernet based coaxial, modern, wired, system. I appreciate such organisations usually have a pants customer service levels with call centre staff no more intelligent than an ant farm, but you can’t knock their infrastructure, and for the money, it’s top.
I have signed up for their smaller ‘L’ package which gives me “Up to 10Mb” speeds and unlimited downloads, and by gosh, does it move! Last night, having configured my connection (more below) I started a 236Mb Fedora 12 GNU/Linux update and it completed in just a couple of minutes!! At one stage I was getting over 1Mb per second! I was averaging about 750Kbps. Blisteringly fast (literally about 10 times faster) compared to what I have endured of late, and a proper speed for this day and age. Koreans generally have 1Gbit domestic connections at their disposal, so us guys should have services of at least what is now provided by Virgin Media, if not more – it’s 2010 after all! If I wanted to, there’s the 20Mb and 50Mb services too – these would not doubt be amazing. Messing around with crazy, unreliable and horribly slow telephone connections has to stop!
So, how did the installation and customer service side go? Well, “signing-up” attitudes are always different to “current customer” attitudes so I was expecting them to bend over backwards for my contractual sign-up. Anyway, I signed up for the service online (using my old connection, so it took a while!) and all went smoothly. No pressure to sign up for their other services. I have a £35 installation fee to pay at some stage, but considering I got a pretty nifty D-Link DIR-615 wireless router as part of that, and I can now sell my previous ADSL Belkin router that I bought for £90 a few months ago, that’s OK by me.
When the guy turned up to fit, he was nice enough and, though a bit rushed, he agreed to connect an additional cable to a second room for me for when I move my study.
I think he gathered I was of a technical nature anyway due to our chats, the Fedora Linux desktop on my screen and the variety of IT equipment in my study so he didn’t offer to actually configure the connection for me, but then I am not surprised as it turns out Virgin Media do not make their “Wizard for idiots” software to run on Linux. No matter – I launched a Windows virtual machine and configured the connection (giving it my login credentials etc) using the CD wizard.
It even allowed me to configure encrypted wireless without any problems. Pretty cool I thought, but when the hell was it going to ask me to secure my router? It never did! So how do I access my router directly? The literature does not tell you that either. Virgin Media, it seems, really do accomodate broadband for the common masses with no allowance for the technical minded amongst us who might want to run small web servers or file storage servers.
No matter – ipconfig revealed that the Virgin Media routers use the default gateway of 192.168.0.1 and, by default, access is with the username of ‘admin’ and a blank password. It would have been helpful if they mentioned this in their literature too – I just worked it for myself on the basis of using ipconfig for the default gateway and the famed default logins of commercial routers. OK, so I was in, and I could now configure my router with MAC address filtering, static IP assignments etc.
Though any drive-by hacker parked outside would have had to break my encrypted wireless to gain access to the router itself, that’s not to say it could not have been done, and they would at this stage have had a free reign over my network! I say again, the literature gives no warning of the fact that your router is left wide open with password protection. So I set a nice cryptographically strong password to my router. I felt safe.
So then I ran the ‘Shields Up‘ stealth test to test the firewall to see how well my firewall was configured out of the box. Surely that would be OK? Er, well, it was OK, but it replied to echo ping requests. Dissapointing, but not unexpected. Turns out that was easy enough to fix via the ‘Advanced’ top menu, followed by ‘Advanced Network’ left menu option. Simply untick ‘WAN PING’. Also, I disabled UPnP to avoid any modern latops and other devices trying to create new networks using my connection. I understand why they have UPnP on by default to save troubled callers rining them up asking for help, but it’s not ideal having that on from a security and performance point of view.


A second rescan by Shields Up and I then got a full stealth report:

Summary of Virgin Media Broadband
Connection : Only had it 24 hours or so, but so far it seems to be fast, stable and reliable. Will never go back to ADSL etc if this continues
Customer Service : So far, OK, but not really had to sample it
Installation : Quick to turn up (within a week) and quick to install (about 40 minutes) but not overly willing to setup your computers, but then, I didn’t ask them to. Be sure to ask them to help you before they leave if you are not confident setting up your own system.
If you’re a Linux user, be aware that you will need a WindoZe system of some sort simply to register your connection with Virgin Media, though you don’t need WindoZe to actually configure your router. This can all be done via Firefox using the default IP address of 192.168.0.1. If you try to use Linux and Firefox to do the registration you are told “sorry” and (amusingly I thought) you’re using ‘an old’ unsupported operating system and you should use a supported operating system (of which only Windows and Mac are listed) and web browser such as IE or Safari in XP, Vista etc. Is it just me or has Mozilla Firefox achieved something like a 20% global share of the web browser market in recent years – far more than Safari. And Ubuntu is approaching is a 2% global share. 2% of about 1 billion computer users is about 30 million! Come on guys – catch up.
Security : Average. Firewall is OK, but not 100%. You need to disable response to echo PING requests. Does not ask you or prompt you to secure your router with a password. Does not encourage you to setup encrypted wireless and neither does the fitter. A new user may inadvertantly send their banking data over an open wireless connection. I would also disable UPnP.
The Router – A DIR-615 Wireless N. Seems OK to date – allows all the standard options…MAC address filtering, port forwarding, static IP allocation, DMZ’s etc. Good enough for most and even small business.