UK Nikon Repair Service – A good professional service

I have recently taken the plunge and utilised the repair services of ‘Nikon Repair‘ to fix my ‘ever-so-worth-it’ Nikon ED AF Nikkor 80-200mm f/2.8 D beast. She is fine lens – the model is famed across the land as being amazingly sharp, fast and accurate. She weights a tonne, but it’s all good – keeps me fit carrying her about with me!I got her for a bargain price a few years ago from a photographer who was moving to Hasselblad, so I got a real bargain.

The Nikon 80-200 2.8 D lens

Unfortunately, the ruggedness of dog photography shows etc resulted in the Auto\Manual focus lock ring getting damaged so that it wouldn’t lock on one focus mode or the other, so I’d frequently move it accidentally between either AF or M focus. Very annoying. I had to get it fixed.

So I bundled it off to Nikon Repair with a covering a letter explaining the fault

Nikon UK Ltd

380 Richmond Road
Kingston upon Thames
Surrey

KT2 5PR

Tel: 0330 123 0928
Fax: 020 8541 4590

Within only a day I’d received an e-mail confirming receipt of said lens, along with a summary of what I had requested, a Request ID number and a Customer Number to allow me to log in and track my repair at www.nikon.co.uk/repair. I was impressed.

About 36 hours later I received a quote, via e-mail. The same day, I received a paper based version, in the snail mail, of the first e-mail I had received. About a day after that, I received a paper version of the quote too. I really was impressed. Within no more than 5 days of sending my beloved lens I’d received two e-mails and written equivalents of them confirming receipt and stating approximate cost.

The total cost (I state this in case anyone else finds this looking for an idea of cost if their own focus lock breaks) was £10 for the part, about £15 for a service of the lens (clean the front and rear elements) and about £70 for the one hour labour with about £8 for the P&P. I forget the exact details now, but in total the whole thing came to £99.

OK, so I logged in, and accepted the quote. About three days later I got another e-mail saying the work had been done along with instructions on how to pay.

I paid, and two working days later my lens arrived back home, good as new via tracked courier service. Focus lock works perfectly now, and the lens elements are as clean as you like. Never seen them so shiny. I expect I have increased it’s value too if I keep all the paperwork.

So, long story short – Nikon Repair Service – quite expensive, but then, it’s Nikon. What do you expect? You pay for the quality. Very smooth and professional service. Will use again. There’s no Urmming and Aaaring. They state the price, they are open about their rates, and you pay what you need to.